Terms of Service

By purchasing from Shelby Burch Boutique Graphics, you agree to the following Terms of Service.

This defines the Terms of Service of the working relationship between the Client (herein the “Client”) and Shelby Burch Boutique Graphics (herein “Shelby Burch Boutique Graphics”).

Customized Invitations means any custom invitation creation not currently offered on the Shelby Burch Boutique Graphics website.

Essential Suite means the basic included items offered for each particular Customized Invitations suite.

Custom Branding & Identity means any custom logo and/or branding creation not currently offered on the Shelby Burch Boutique Graphics website. This includes any Client current logo modifications and/or retracing.

Digital Brand Kit means the basic included items offered for each particular Custom Branding & Identity project.

PAYMENT

For Customized Invitations orders, the Client agrees to pay a nonrefundable 50% deposit of agreed upon quote of the Essential Suite before work will begin. Any additional pieces requested and or additional fees incurred will be invoiced upon final approval and must be paid before print production can begin. The deposit amount will be credited toward the final invoice.

Final invoices are to be paid in full upon the date of approval specified or upon a date otherwise agreed upon between Shelby Burch Boutique Graphics and the Client. Shelby Burch Boutique Graphics reserves the right to withhold completion and delivery of the work until all balances have been paid in full.

PRODUCTION TIMELINE

Upon ordering, the Client will be prompted to make known their requested dates for final approval and shipping. The time frame between approval and shipping is a determined set number of weeks based on the ordered item’s standard production time.

After ordering, the Client must submit a Customization Form provided after with initial pricing quote. This form will specify the Client’s wording and choices for customizations and additional pieces. The Customization Form must be sent to Shelby Burch Boutique Graphics at least two weeks prior to the Client’s set approval date. Forms sent less than two weeks prior to the Client’s set approval date will result in production delays or rush fees.

Orders must be submitted through the contact form within shelbyburch.com. Shelby Burch Boutique Graphics will email a price estimate, production timeline and customization form to the Client. After the Client has approved the estimate and production timeline, a 50% deposit is required to begin the work.

Rush orders are taken based on availability and must be requested and agreed upon between Shelby Burch Boutique Graphics and the Client prior to the order being placed.

The Client will be responsible for providing content to Shelby Burch Boutique Graphics in a timely manner. Any revision requests should be submitted to Shelby Burch Boutique Graphics via email within 1-3 business days of receipt of last proof. Any delays incurred by the Client may extend the approval and shipping dates. Shelby Burch Boutique Graphics agrees to provide revised proofs in a timely manner of 1-2 business days of receipt of a revision request sent from the Client. If extensive revisions have been requested, up to 5 business days may be required before a revised proof can be sent to the Client. Final approval must be given in writing via email and final invoice must be paid on the set approval date in order for the set shipping date to remain valid.

REVISIONS

A digital proof will be emailed to the Client after receipt of the Customization Form, signed contract and approval of the custom quote.

For Customized Invitations, Shelby Burch Boutique Graphics will provide to the Client one original design concept for the entire project. Two reasonable revision rounds are included in the price. The Client shall be responsible for making additional payments at $40 per round for changes requested by the Client after the two included revision rounds have been exhausted. Shelby Burch Boutique Graphics may extend or modify any approval and shipping dates as may be required by such change.

If the Client wishes to switch the ordered design concept to another design concept, a collection change fee of $200 will be required before work can begin. This fee is non-refundable and will not be credited toward the final invoice. Shelby Burch Boutique Graphics may extend or modify any approval and shipping dates as may be required by such changes.

For Branding and Identity design, Shelby Burch Boutique Graphics will provide to the Client three original design concepts for the client logo. Once one concept is selected by the Client, three reasonable revision rounds are included in the price. The Client shall be responsible for making additional payments at $40 per round for changes requested by the Client after the three included revision rounds have been exhausted. Once the logo concept is finalized, Shelby Burch Boutique Graphics will create all other essential branding graphics based on the finalized logo to be presented in a digital branded kit. Two reasonable revision rounds to the entire digital branding kit are included in the price. It is the Clients responsibility to view and revise each individual item within their digital branded kit before submitting revisions. Shelby Burch Boutique Graphics will count each submittal of revision to the digital branding kit as one of the included rounds of revisions including minor changes to single item. The Client shall be responsible for making additional payments at $40 per round for changes requested by the Client after the two included revision rounds have been exhausted.  Shelby Burch Boutique Graphics may extend or modify any approval and shipping dates as may be required by such change.

If the Client wishes to switch the ordered logo concept to another, a collection change fee of $300 will be required before work can begin. This fee is non-refundable and will not be credited toward the final invoice. Shelby Burch Boutique Graphics may extend or modify any approval and shipping dates as may be required by such changes.

PROOFREADING

The Client is responsible for final proofreading and in the event that Client has sent final approval of a proof, but errors, such as, by way of example, not limitation, typographic errors, omissions or misspellings, remain in the finished product, Client shall incur the cost of correcting such errors. Shelby Burch Boutique Graphics is not responsible for errors caught after final approval and though a reprint or new digital graphics can be done, the cost for the reprint, shipping and any rush charges is the responsibility of the Client. The minimum quantity for reprints of any Customized Invitations is 25. The minimum quantity for reprints of any Custom Branding & Identity collateral will vary based on the item and is up to the sole discretion of Shelby Burch Boutique.

CANCELLATION

Orders can be canceled any time prior to final approval. If for any reason an order is cancelled prior to final approval, 50% of the total of approved custom invoice is forfeited by the Client. This 50% payment is for design services and is non-refundable. What is left of the remaining 50% of payment will be refunded to the client in the same manner in which it was paid. If for any reason an order is cancelled prior to final approval, the 50% deposit is forfeited by the Client and remains non-refundable.

Upon final approval and payment of final invoice, orders can no longer be cancelled. Due to the customized nature of the work, Shelby Burch Boutique Graphics cannot accept returns or offer refunds. Shelby Burch Boutique Graphics makes every effort to assure the Client’s complete satisfaction.

NATURE OF PRODUCT

Shelby Burch Boutique Graphics makes every effort to display products accurately, though display can vary depending on monitor settings or web browsers. Color in the printed version of the design may vary slightly from what the Client sees in the digital proof colors due to monitor display. Color may also vary between press runs. It is recommended to order all coordinating pieces at the same time whenever possible, though the complete consistency of ink color cannot be guaranteed. Additionally the Client may see slight variations in letterpress printed, gloss or foil stamped items. These variations are inherent to the nature of and character of letterpress printers. Shelby Burch Boutique Graphics will not be held responsible for any such variations. Such variations will not be deemed an error and will not warrant a replacement or refund.

SHIPPING & SUPPLIERS

The Client is responsible for all shipping charges reflected during checkout as well as any additional shipping charges incurred by additional pieces and specified in a final invoice. Shelby Burch Boutique Graphics is not responsible for delays caused by suppliers or delays or damage caused during shipping. If damage during shipping has occurred, the Client is required to send photos of the damaged items to Shelby Burch Boutique Graphics within three days of delivery. Shelby Burch Boutique Graphics will work with the Client to create a claim with the shipping provider for the damaged product.

PRICING

Shelby Burch Boutique Graphics retains the right to change prices without notice. Pricing changes can be affected by supplier, service and/or production costs. All quotes and estimates are valid for 30 days.

RIGHTS OF OWNERSHIP

Shelby Burch Boutique Graphics retains the rights of ownership of all design and artwork unless specified. The Client or any other entity outside of Shelby Burch Boutique Graphics may not use or reproduce the design or artwork for any purpose other than the purpose for which it was created without prior written consent from Shelby Burch Boutique Graphics. Shelby Burch Boutique Graphics retains the right to reproduce, photograph, publish and display the work for promotional, sales and marketing purposes, and to be credited with authorship of the work in connection with such uses. All outside displays or publications of the work shall bear accreditation and/or copyright notice in Shelby Burch Boutique Graphics name.

LIMITATION OF LIABILITY

THE SERVICES AND THE WORK PRODUCT OF SHELBY BURCH BOUTIQUE GRAPHICS ARE SOLD “AS IS.” IN ALL CIRCUMSTANCES, THE MAXIMUM LIABILITY OF SHELBY BURCH BOUTIQUE GRAPHICS, ITS DIRECTORS, OFFICERS, EMPLOYEES, DESIGN AGENTS AND AFFILIATES, TO CLIENT FOR DAMAGES FOR ANY AND ALL CAUSES WHATSOEVER, AND CLIENT’S MAXIMUM REMEDY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO THE NET PROFIT OF SHELBY BURCH BOUTIQUE GRAPHICS. IN NO EVENT SHALL SHELBY BURCH BOUTIQUE GRAPHICS BE LIABLE FOR ANY LOST CONTENT, EMOTIONAL DISTRESS, MENTAL ANGUISH, LOSS OF ENJOYMENT, REPLACEMENT COSTS, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE MATERIALS OR THE SERVICES PROVIDED BY SHELBY BURCH BOUTIQUE GRAPHICS, EVEN IF SHELBY BURCH BOUTIQUE GRAPHICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

MODIFICATIONS

Any modification of these Terms of Service must be written in a new executed agreement between the Client and Shelby Burch Boutique Graphics.